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How do I check my Koodo account?
Log in to your Self Serve account. Select Self Serve at the top of the screen, then select Koodo Tab from the drop-down menu. At the top, you’ll see a snapshot of your remaining Tab and Tab Bonus balances as well as the number of months remaining. Your Tab balance is listed on the right side.
How do I set up a self serve with Koodo?
How to finish setting up your account
- To complete your registration, go to your email inbox and open the email we sent you.
- Click the link, then enter your Koodo phone number.
- Create a password.
- Choose a security question and answer.
- You’re all done! You can now access your Self Serve account.
Does Koodo have a self serve app?
While we don’t have a Koodo app, our site is mobile-friendly! You can add the mobile-optimized Koodo Self Serve site to your phone’s home screen so you can keep tracking your usage, billing and more. It’s basically like bookmarking the site on your phone for easy access.
How do I add money to my Koodo account?
You can top up your account by logging in to your Prepaid Self Serve account. Choose from three top-up options: 1. Credit or Visa Debit: Register a credit or Visa Debit card on Prepaid Self Serve.
How do I contact Koodo?
If you’re a postpaid customer (on a monthly service), you can visit Koodo Assist at koodomobile.com/chat. Was this article helpful?
How many digits is Koodo account number?
You’ll need to provide your 8-digit Koodo account number. Don’t know your account number? First sign in to Self Serve. Next, click the Self Serve menu at the top of the page.
What is Koodo Self Serve?
You can add the mobile-optimized Koodo Self Serve site to your phone’s home screen so you can keep tracking your usage, billing and more. It’s basically like bookmarking the site on your phone for easy access.
Is Koodo and Telus the same?
In case you didn’t know, Telus actually owns Koodo. They introduced Koodo back in 2007 as a flanker brand geared towards younger customers. While Telus mostly focuses on long-term contracts for adults and families, Koodo sells more pay as you go plans at lower prices.
Why is my Koodo bill so high?
Additional airtime charges happen when you use more minutes than you have in your plan. Each additional minute costs $0.70. To save on future bills, you may need to change your plan or get an add-on.
What network does Koodo use?
Launched in 2008, Koodo Mobile operates on its parent company TELUS’ 4G LTE mobile network—and that’s a great thing for customers. TELUS covers 99% of Canadians throughout the country and boasts the fastest speeds around.
How do I cancel my Koodo monthly plan?
You can cancel your Koodo Mobile contract by calling customer support over the phone. You can also renegotiate your contract with Koodo Mobile here to reduce your monthly bills. If you’re outside Canada, you can call +1 647 788 4337. If you’re in Canada, you’ll need to schedule a callback via the Koodo Assist system.
Does Koodo have unlimited data?
Does Koodo have unlimited data? No, none of Koodo’s plans include unlimited data.
Can I pay my Koodo bill with debit?
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You’ll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account.
Can I pay my Koodo bill at a bank?
Got a Q? We have the A. There are a number of easy ways to pay your Koodo bill from paying directly with your bank, to paying through Self Serve, to setting… There are a number of easy ways to pay your Koodo bill from paying directly with your bank, to paying through Self Serve, to setting up pre-authorized payments.
Can I pay my Koodo Tab online?
1 – There are several ways you can pay your monthly bill online: If you pay with a Canadian credit card, Visa Debit, or selected Visa/Mastercard gift cards, payment will immediately show on your account if you’re paying through Self Serve.
Does Koodo charge for customer service?
Is there any fee for contacting Koodo via Facebook, Koodo assist or by requesting a callback? No, unless you are asking them to help you with something you can do on your Self-Serve account.
Is Koodo callback free?
Review your billing and usage, or make changes to your account and services, without any service fees! Get instant official answers about your service, bill, and much more, or request a callback from a rep. Get help and recommendations from experienced customers and Koodo Mobile Masters.
How do I pay my Koodo bill online?
Paying your bill in Self Serve
- Log in to your Self Serve account.
- Select View my bill (or select the Self Serve drop-down menu, then select Billing).
- Select a payment option.
- Verify the amount you want to pay, then select Next.
- Enter your card information, then select Next.
- Review your payment and card information.
How long is a Koodo account number?
8 numbers long
Your Koodo account number must be 8 numbers long. Where can I find my account number? In the address block in your service agreement. Find your account number under the date at the top of your bill.
How much do I owe Koodo?
You can see the remaining balance owing on your Tab by logging into Self Serve and selecting Koodo Tab from the Self Serve menu. At the top, you’ll see a snapshot of your remaining Tab balance as well as the number of months remaining before your Tab reaches $0.